Terms and conditions of use
NB: FOR ORGANIZATIONAL REASONS IT IS NOT POSSIBLE TO CHANGE AN ORDER ONCE THE STATUS HAS CHANGED TO "PREPARATION IN PROGRESS"!
Emporiopan.co.uk is an online sales website.
The customer purchases online products and services on https://emporiopan.it/en/, the information on https://emporiopan.it/en/ may be subject to change, always consult all pages including the Terms of Use of the site and the General Conditions of Sale. The contract with the Customer shall be deemed concluded with the acceptance of the order sent to https://emporiopan.it/en/, which reserves the right, at its sole discretion, to accept the order. Acceptance shall be deemed tacit, unless otherwise communicated in any manner to the Customer and sent within 10 days of receipt of confirmation of the order itself (i.e. at the conclusion of the transaction carried out). By placing an order, the Customer also declares that he/she has read the product and its characteristics as described on the site and fully accepts the general conditions of sale and conditions of use of the site. It is understood that the images completing the technical-descriptive sheet of a product may not be perfectly representative of its characteristics, i.e. differ in color, shades, sizes, products, accessories presented. The sale is protected by the rights that regulate transactions by correspondence and telematics between professional operators and the laws in force in the Italian territory
PRICES
Products and services have their value in Euro and normally indicated including VAT. Emporiopan.it considers valid and confirmed the purchase upon receipt of the notification of payment, that is, at the conclusion of the financial transaction performed. The Customer must communicate correctly and truthfully all the data necessary for billing and delivery, is fully responsible for what is communicated.
PAYMENT
For web purchases it is important to make payments that are safe, reliable, convenient and fast, so https://emporiopan.it/en/ uses the methods below.
Bank Transfer
The Bank Transfer can be done online, you only need a secure connection and a few steps. IMPORTANT to remember to report the subject of the transaction performed with its references, your name and / or Company Name. The coordinates to confirm the purchase from https://emporiopan.it/en/ by Bank Transfer, are communicated at the end of the order form. Make the payment within 3 days from the date of the order, otherwise the order will be canceled.
The bank details for the transfer are as follows:
Beneficiary: COOPERATIVA SOCIALE A R.L. PAN
Branch: BANCA MONTE DEI PASCHI DI SIENA
IBAN: IT54O0103077780000000362730
BIC/SWIFT: PASCITM1Z05
- Credit and Debit Cards
- Satispay
- ATM Pay
- Marking
We accept, at the customer's request, cash on delivery payments at an additional cost of €2.80. You can choose this mode of payment for amounts not exceeding 1000 euros. At the time of delivery you will need to have available the exact amount of the order in cash. The courier does not accept checks and has no change. Before shipping we reserve the right to verify you, so please include a valid telephone number. In the event of package rejection we reserve the right to contact a debt collection company to recover the shipping and incidental charges.
TRANSPORTATION AND DELIVERY
Emporio Pan normally uses express couriers for shipping: Bartolini, GLS, DHL. We handle orders in about 1 working day. Delivery times are for Italy 1 to 3 working days and, for abroad 2/7 working days. Delivery times given are average and indicative and are in no way binding. Deliveries are made by the courier-carrier to the address indicated and at street level. The expected delivery is standard, it remains excluded what is not indicated. Shipping charges are to be added to the order total and are calculated at the end of the purchase. For domestic deliveries, shipping is free for orders from €59.00 and up.
Under Italian law, goods always travel at the consignee buyer's expense and risk. The seller cannot be liable for damage or loss of the uninsured product, during shipment of the product. We offer shipment insurance upon request (paid service).
We reserve the right to charge the recipient for storage fees if the package is not picked up.
CAUSES OF TERMINATION
Emporio Pan reserves the right to terminate the contract by giving simple notice to the Customer, who in this case will only be entitled to a refund of any amount already paid and nothing more. The obligations assumed by the Buyer and also indicated in the Conditions of Use of the site and in the General Conditions of Sale, as well as the guarantee of successful completion of the payment that the Customer makes as indicated, have an essential character, so that by express agreement, the failure by the Customer to comply with only one of these obligations will determine the termination of the contract by right pursuant to art. 1456 c.c. without the need for judicial pronouncement. The customer may only before the goods are packed (visible from the status "preparation in progress), proceed to the cancellation of the order itself by sending a written notice to info@coopsocialepan.it, with the subject order cancellation and specifying all its data (name, surname, company, address, telephone and e-mail) and the reference of the order made, with its total amount including VAT.
RIGHT OF WITHDRAWAL
The right of withdrawal is governed by the D.L. 206/2005. The Right of Withdrawal is reserved exclusively for natural persons (consumers), so it cannot be exercised by legal persons and natural persons acting for purposes related to their professional activity, if any. In the event that a customer can exercise the right of withdrawal, the customer may return the goods provided that the return is first authorized by Emporio Pan, the return of the goods must in any case be made within 14 days from the date of delivery of the product, and must be anticipated by e-mail to: info@coopsocialepan.it
the return of the product must in any case be made within 14 days from the date of delivery of the goods and only under the conditions specified below:
- provided that the return is made using the original, undamaged packaging;
- provided that the product has not been used or damaged;
- provided it is complete with all accessories and product components (accessories, cables, manuals, etc.);
- provided that the returned product is accompanied by order note.
The refund of the amount paid will be made within 5 days after receipt of the goods at our premises. The customer will have, respecting all the conditions, that the only costs due will be those of shipping at his own expense and responsibility. The refund will be made by bank transfer, Paypal, Nexi or Satispay.
WARRANTY
Products sold on the https://emporiopan.it/en/ website are covered by a legal guarantee of conformity as provided for in the Consumer Code Legislative Decree 206/05, which protects the consumer in case of purchase of defective products.
Emporio Pan guarantees its products and accessories received undamaged according to the relevant regulations.
Regarding so-called perishable goods, such as for example containing batteries, there is a warranty of 6 (six) months from the date of purchase evidenced by a valid fiscal document (after which time the reversal of the burden of proof regarding the pre-existence of the defect, defect and non-conformity of the good applies). Normal performance decay of internal batteries that occurs with each charging cycle is not covered by the warranty.
Electronic products that do not contain built-in batteries enjoy warranty under current regulations; however, mechanical damage to USB and/or Micro USB ports of devices with interchangeable batteries do not enjoy warranty. Other types of mechanical damage will be evaluated on a case-by-case basis.
Rechargeable batteries (e.g., 18650, 18350, 26650 etc.) being consumable products do not enjoy a warranty because it is not possible to verify whether they have been misused.
Clearomizers, cartomizers and e-liquid feeding systems (atomizers) are products of a mechanical nature and are covered by warranty only for manufacturing defects (non-conforming threads, non-conforming paint etc).
Replacement heads (or coils, or resistors) are consumables and have no warranty.
The warranty on products purchased on https://emporiopan.it/en/ does not include normal wear and tear. It does not operate if the defect or damage was caused by use not in accordance with and/or contrary to the use for which that good is generally intended.
For example, the following actions are defined as noncompliant operations:
- repairs or work performed by unauthorized persons
- device opening
- handling of assembly components
- defects or damage caused by drops, shocks, or seepage of liquids
- vaporization problems related to non-electrical defects (e.g., flooded, burned head)
NOTES OF MERIT OR COMPLAINTS
It is understood that the images completing the technical-descriptive sheet of a product may not be perfectly representative of its characteristics, i.e. differ in color, shades, dimensions, accessory products presented. All information that is supportive of the purchase is intended as mere generic information material, not referable to the real characteristics of each individual product.